Villa Mayurana - Galle Luxury Boutique Hotel Sri Lanka

Phone : +94 77 040 6060  Hotline : +94 77 040 4040   E-Mail : info@mayurana.com

Villa Mayurana - Galle Luxury Boutique Hotel Sri Lanka

Dear Guest,

 

This section contains important information and is designed to make the reservation process simple and straightforward.
Please take the time to read through this section carefully before making a booking.

We are Villa Mayurana. Our registered office is at Pelassa Road, Santhosagama - Ahangama, Sri Lanka.

The terms and conditions, together with our web site terms and conditions of use and privacy policy constitute our agreement with you for the use of our accommodation booking service. Together, these are referred to as our “terms”.

Your booking on this web site is conditional on you accepting our terms. If you do not agree with any part of them; you must not proceed with your booking. By submitting a reservation request you accept that you have read, understood and accept our terms. If there is any part that you do not fully
understand, or if you have a query on the product, please contact us.

When submitting your offer to book any accommodation or service offered on this web site at suggested prices, we will confirm this offer within 3 days of you submitting it.
We will not have any contract with you for the supply of any product at the price offered until we have confirmed your booking and have received the necessary payment (see “Payment” section below). If you have any questions, please feel free to contact us.

When booking through a travel agent for arrangements that include, but are not limited to arrangements by us, your contact will be with the agent and not with us; we will simply be a supplier to your agent.

In case you wish to alter any aspect of your booking before or after it has commenced, we and/or our agents will do our best to make the changes you have asked for, subject to you being responsible for any cancellation/retention charges that may be levied for the arrangements originally booked,
for the cost of your new arrangements and for any costs incurred by us and/or our agents in attempting to secure or securing any revised arrangements.
All such charges and costs are payable locally

General Booking Conditions
These Booking Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.

Reservation
Upon receiving your reservation request we will send you a detailed email confirmation after we have confirmed the requested availability.
Normally you should receive this confirmation within 24 hours. If you haven’t received any direct communication from us within 48 hours please check your SPAM folder. Otherwise please contact us.

Confirmation of Booking

To confirm your reservation a deposit must be made.

Payment

A 50% deposit is REQUIRED to guarantee your reservation.
Low Season: 01St May - 30Th June and 01St September 31St October each year.One month in advance
High Season: 1st July -31st August, 1st November - 14th December and 16th January - 30th April
Peak Season: 15th December - 15th January's

Cancellations

All cancellations must be advised in writing and will take effect the day it is received by Villa Mayurana.
Free cancellations receive in:
Low Season: before One Month in advance (FOC)
High Season: before Two months in advance (FOC)

Deposits for Peak Season bookings are non refundable. "No shows" and stays that are cut shorter will incur a 100% cancellation fee on the full room rate for the entire period booked.

OTHER TERMS & CONDITIONS

Children under 12 years of age on request.
Minimum 3 nights stay over the Christmas & New Year period (18th December - 6th January).
Check out time 12.00 PM, and check in time 02.00 PM. Late check out time can be arranged depending on the occupancy.
All rooms are nonsmoking. Smoking is permitted on the verandahs and in the openair restaurant.
We accept VISA, MASTERCARD.

Your Responsibilities
You are responsible for taking certain measures with regard to your holiday booking, and these measures are listed below.
We will in no way be liable for any loss, damage, illness, discomfort or costs of whatever kind which may result in you having to discharge the responsibilities described below.

Passport: European travellers require a passport issued by their respective countries. Your passport must be valid for at least 6 months beyond the end of your holiday.

Visas: All travellers must obtain the necessary visas and relevant documentation prior to departure. Currently only children under the age of 12 and and nationals of the Republic of Singapore are exempt from visa requirements.
Please see http://www.eta.gov.lk/ for further information.

Travel Insurance: We strongly advise Travel Insurance and it is a condition of booking that you are adequately insured. We cannot be held responsible
if you travel without Travel Insurance.

Behaviour: You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property.
If you are subjected to arrest, or are prevented from traveling at the discretion of an airline or other transport provider, we will not refund any portion of the cost of your holiday and, if we incur any expenses as a result of your behaviour; you will be obligated to compensate us for that expense. 

Copyright © Villa Mayurana
All rights reserved. All Content and Images are the property of Villa Mayurana unless stated otherwise and may not be used without written consent.